Job Description

CGS is seeking a Bilingual Customer Service Representative to join their team supporting a customer support initiative for a large Federal agency.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests
• Document communications in the database

Requirements

• Bilingual and fully fluent in English and Spanish
• High School diploma or GED certificate
• Minimum of two years of customer service, call center, or contact center work history
• Ability to obtain a Public Trust Security clearance

Benefits

• No benefits