Job Description

The Associate Implementation Manager is responsible for new customer onboarding and engagement related to implementation of Procare’s software with a focus on SMB client base. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed.

Responsibilities

• Serve as the customer relationship manager throughout software implementation
• Timely engagement with customers to schedule and complete onboarding of Procare’s software
• Train and coach users, through software consultation calls, how to effectively use software functionality as it relates to customer billing strategy
• Ensure clarity around planning and executing customer rollout of software
• Drive adoption of key features and benefits to ensure customer retention
• Work interdepartmentally to facilitate customer implementation and or support needs to remove barriers to software utilization
• Share customer feedback around feature/product enhancements that would meet needs and/or drive increased processing volume
• Drive individual and team metrics to maximize customer adoption
• Assist with special projects as needed

Requirements

• Energy, passion and imagination
• Strong focus on customer success
• Ability to train, coach, and influence customer use of software
• Excellent verbal and written communication skills
• Excellent organizational skills, attention to detail, and time management
• Strong analytical and problem-solving skills
• Ability to work with cross-functional and remote teams
• Bachelor’s degree or combination of education and relevant experience
• 3+ years' professional relevant experience, financial services or fintech, or in the software industry – sales, training, or teaching experience is a plus
• Experience assisting new customers with implementation of new software
• Knowledge of Payment Operations industry, products, and services
• Proficient with Microsoft Office and other business applications

Benefits

• No benefits