Job Description

The Sales Operations Specialist will manage Sales Orders for assigned regions including creating and reviewing Purchase Orders, reconciling, auditing, and fulfillment of Hardware/Software/Support/Virtual items. This position will work closely with outside vendors and consult with internal teams to build relationships and operational efficiencies.

Responsibilities

• Lead sales orders cycle for assigned regions
• Provide guidance to internal teams on resolving variances
• Contribute to and enforce purchasing standard operating procedures and policies
• Ensure the Purchasing process is executed correctly
• Responsible for the internal item setup process and coordinating with sales team
• Review orders for accuracy
• Process drop-ship, special order, and inventory/warehouse orders
• Send purchase orders to the correct vendor/distributor
• Work with the inventory team to ensure that backorder inventory assigned to sales orders is sourced and purchased
• Create billing schedules for installment orders
• Track all product-related line items and complete weekly follow-ups with vendors
• Perform item fulfillment
• Request, track, and fulfill return authorizations
• Problem-solve discrepancies and provide recommended solutions
• Perform other duties as assigned

Requirements

• High school diploma or equivalent (Bachelor’s Degree preferred)
• Minimum of 3 years of related work experience in purchasing, sales operations, or logistics
• Experience in Operations; strong internal controls knowledge and experience implementing processes and procedures
• Strong Microsoft Excel skills
• Experience with ERP systems; NetSuite is strongly preferred
• Excellent interpersonal communication skills
• Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks
• Ability to approach customer and sales requests proactively and consultatively
• Comfortable managing multiple and changing priorities and meeting deadlines

Benefits

• No benefits