Job Description

The Senior Network Technician will provide network hardware consulting, physical on-site support, and customer's IT infrastructure hardware in production and lab environments for clients. The role involves heavy onsite travel and includes training lower-level technicians.

Responsibilities

• Perform independent analysis and provide tailored recommendations to customers
• Research and resolve technical problems
• Recommend network layout
• Provide infrastructure, cabling, and device installation/decommissioning
• Identify and configure OOB management interfaces
• Perform firmware and/or troubleshoot BIOS updates
• Configure devices with static IP addresses, subnets, gateways, and DNS servers
• Develop documentation
• Conduct client-facing meetings
• Assist in performing root cause analysis
• Determine when/if escalation to management is necessary
• Provide guidance to lower-level technicians
• Provide remote console access
• Perform other duties as assigned

Requirements

• Minimum of 6 years experience with server, storage, and networking hardware
• Prior MSP experience desired
• CompTIA A+ certification desired
• CompTIA Network+ and Cisco CCNA certifications desired
• Ability to travel domestically
• Fundamental understanding of all Office365 products
• Ability to conduct clear and concise communication in English
• Ability to independently analyze customer needs and make recommendations
• Strong attention to detail
• Basic knowledge of subnetting
• Ability to identify power circuits and circuit breakers
• Ability to identify various device port assignments
• Ability to identify various power receptacle types
• Thorough understanding of console connectivity and OOB management functionality
• Ability to identify various device port types
• Ability to identify various fiber optic cables and optics
• Ability to properly terminate and test CAT5 and CAT6 cables
• Ability to properly run power/data cables, label and dress to Trace3 standards
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification

Benefits

• No benefits