Job Description

The Americas Technical Support team provides technical application support to equities and derivatives customers. The role focuses on second-level technical application support, offering a career track in technology, financial products, trading, client support, product management, or technical account management.

Responsibilities

• Lead projects and team members
• Investigate assigned incidents
• Prioritize and update incidents in the tracking system
• Communicate updates to clients
• Maintain knowledge of supported software
• Address unexpected events or failures
• Perform application system checks
• Develop relationships with other departments
• Adhere to best practices and procedures
• Participate in team shift patterns and assist with weekend work

Requirements

• BS in Computer Science or equivalent
• 5+ years of application/technical support experience
• Experience as a team lead is preferred
• Ability to read and understand code (C++, TCL, UNIX/Shell Scripting)
• Analytical and proactive approach to problem-solving
• Desire to develop technical skills in database technologies and system performance
• Ability to troubleshoot and approach problem-solving logically
• Dynamic, resilient, and objective in delivering solutions
• Excellent written and verbal communication skills
• Confident and professional manner
• Ability to manage time and workload
• Co-operative approach to teamwork
• Customer-focused perspective
• Strong desire to understand financial markets and system functionality
• Working knowledge of networks is desirable

Benefits

• No benefits