Job Description

Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This role focuses on supporting and training new and existing users of the Fidessa equities trading and risk management platform. The position involves real-time phone, chat, and email support, as well as on-site customer visits for product training. This is a great opportunity for recent grads or those with up to 4 years of experience who want client interaction, exposure to complex financial products, and a career path in trade support, product management, or technical account management.

Responsibilities

• Provide functional support for customer requests across Fidessa's multi-asset product range
• Support and training of new and existing users of the Fidessa equities trading and risk management platform
• Provide real-time phone, chat, and email support
• Conduct on-site customer visits for product training and support
• Liaise with specialist groups within the business and technology to resolve issues
• Introduce solutions to improve customer workflows through new and existing Fidessa solutions

Requirements

• 1+ year experience in equities trading operations, knowledge of equity markets and business flows (recent grads with significant internship experience considered)
• Bachelor's degree in technical or engineering field (Computer Science, Information Systems, Computer Engineering) with business focus OR business-related degree with significant exposure to technical fields
• Excellent written and verbal communication skills
• Self-motivated and positive attitude
• Strong customer service ability
• Excellent problem-solving skills
• Ability to handle stressful situations

Benefits

• No benefits