Job Description

Saviynt is seeking a dynamic and strategic Gainsight Director, CS Operations to elevate our Customer Success (CS) platform. This is a true startup role, requiring a scrappy individual with a "no-job-too-big-or-too-small" mindset. You'll be at the forefront of optimizing our Gainsight environment, automating processes, and shaping the future of Saviynt's scalable CS operations.

Responsibilities

• Own and Optimize the Customer Success Tech Stack
• Enable CSM Efficiency & Tooling Enhancements
• Drive Operational Excellence & Sustainability
• Cross-Functional Program Leadership
• Measure & Report on Impact
• Work Independently in a Fast-Moving Startup Environment

Requirements

• 7+ years of experience in Customer Success, Customer Success Operations, or related roles
• Hands-on experience working with the Gainsight platform, including administration and configuration of Gainsight CS, PX, and Journey Orchestrator
• Strong data management and reporting skills, with proficiency in Gainsight Reports, Salesforce, and Tableau
• Proven ability to troubleshoot system issues, drive process improvements, and optimize customer success workflows
• Excellent project management skills with the ability to lead cross-functional initiatives and drive execution
• Proven ability to design and implement scalable customer success platforms that drive measurable business outcomes
• Gainsight Certifications (e.g., Associate Admin 1, Topic-Specific certifications)
• Strong understanding of Customer Success strategies and at-scale programs
• Exceptional problem-solving skills and ability to troubleshoot and optimize system functionality
• Ability to build scalable frameworks that enhance customer experience and internal efficiency
• Cross-functional collaboration experience with Sales, Product, and Data teams
• Highly analytical with the ability to leverage data for insights and decision-making
• Ability to work independently in a fast-paced, dynamic startup environment, demonstrating resilience, optimism, and perseverance in the face of challenges

Benefits

• No benefits