Job Description

The Outreach & Engagement Manager will drive enrollment and activation KPIs through coaching, training, and supervision of a team of outreach specialists during evening hours. This role requires strong leadership, communication skills, and understanding of healthcare regulations.

Responsibilities

• Lead and manage a team of outreach specialists
• Facilitate onboarding and training of new specialists
• Analyze outreach performance metrics to improve KPIs
• Monitor call quality and adherence to protocols
• Maintain accurate documentation of specialist interactions
• Identify and implement process improvements
• Execute performance evaluations
• Create and maintain team schedules
• Ensure compliance with regulations
• Foster a supportive team environment

Requirements

• Bachelor's degree in healthcare management or related field
• Ability to work evenings and weekends
• Experience in healthcare management, specifically in outbound calling
• Strong knowledge of Medicaid policies
• Excellent communication and interpersonal skills
• Demonstrated leadership abilities
• Proficient in data analysis and reporting
• Detail-oriented with exceptional organizational skills
• Ability to adapt to changing priorities
• Familiarity with healthcare software systems

Benefits

• No benefits