As a Referral Specialist, you will be responsible for documenting, enrolling, and matching referrals for doula care to doulas within the Pomelo Care doula network. You will also educate clients on the benefits of doula care.
Responsibilities
Conduct outbound calls and digital outreach to referred clients
Document all incoming referrals and interactions in systems of record
Match clients with existing doulas in the Pomelo Care doula network
Coordinate with health plan case managers and external healthcare providers
Track, monitor, and enroll referrals
Manage inbound calls from potential clients and external partners
Achieve member enrollment goals
Confirm client’s health plan eligibility details
Participate in training and development opportunities
Requirements
Fluent in Spanish
Excellent customer service and communication skills
Experience working with various healthcare referral systems
Internet-connected, able to work remotely
Familiar with working with people assigned to Medicaid health plans
Passionate about changing the current landscape of healthcare
Strong organizational, documentation, and time-management skills
Ability to work independently and as part of a team