Job Description

Workato is seeking an Enterprise Customer Success Manager to work with enterprise customers, ensuring their success with the Workato Intelligent Automation Platform. This role involves serving as a trusted advisor, advocating for customers, and collaborating with internal teams. The manager will own a portfolio of accounts, focusing on value realization, adoption, retention, and growth, while developing strong relationships with senior customer executives.

Responsibilities

• Own and manage a portfolio of enterprise accounts, focusing on value realization and growth
• Develop and maintain strong relationships with enterprise customers
• Develop and drive programs to increase product usage
• Create customer assets, including Joint Success Plans
• Monitor customer outcomes and communicate progress to stakeholders
• Serve as the primary point of escalation for customer issues
• Develop relationships with internal stakeholders and champion customers internally
• Provide accurate reporting and develop growth and risk mitigation plans
• Contribute to the development of Customer Success practices and drive process innovation

Requirements

• BS degree or equivalent
• 7+ years of experience in consulting, customer success, or account management, with a proven track record of increasing adoption, retention, and satisfaction in enterprise accounts
• Experience navigating ambiguity, building consensus, and fostering accountability
• Strong written and oral presentation skills
• Experience in integration and/or business automation
• Ability to understand large, complex businesses
• Strong customer empathy and customer-centricity
• Excellent interpersonal and communication skills
• Project management and storytelling skills
• Passion for technology and automation

Benefits

• No benefits