Job Description

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. This internship is ideal for someone who’s creative, highly organized, detail-oriented, and passionate about customer experience, enterprise strategy, and event storytelling.

Responsibilities

• Help define the brand, structure, and experience of the Enterprise Forum/Exchange
• Research best practices for peer networking events, executive forums, and CX programs
• Brainstorm session formats like fireside chats, peer roundtables, and leadership AMAs
• Assist with project planning, timelines, and internal coordination
• Support logistics for virtual and in-person sessions (invites, scheduling, briefings, decks)
• Track attendee experience, feedback, and engagement metrics
• Help craft themes, narratives, agendas, and speaker flows
• Create executive briefs, event collateral, and session recaps
• Support social amplification and follow-up communication
• Coordinate across marketing, sales, CS, and executive team
• Liaise with design and digital teams for assets and landing pages
• Work with CRM or event tools for tracking and outreach
• Assist in defining product requirements and user stories based on customer insights, competitive analysis, and business objectives
• Analyze product usage and adoption data to identify areas for improvement and optimization
• Participate in regular product team meetings, contributing ideas and feedback to drive continuous product improvement
• Help maintain product documentation, including release notes, feature specifications, and customer-facing materials
• Engage with customers through interviews, surveys, and support channels to understand their needs and challenges

Requirements

• Currently pursuing a Bachelor’s or Master’s degree in Business, Computer Science, Engineering, Data Science, or a related field
• A passion for customer experience, and enterprise innovation
• Excellent written communication and creative thinking skills
• Strong project management skills
• A proactive attitude
• Interest in SaaS, iPaaS, or enterprise technology
• Familiarity with product management, user research, data analysis, or customer experience is nice to have
• Proficiency with productivity and collaboration tools
• Familiarity with survey tools and data visualization platforms
• Comfortable working with both qualitative and quantitative data to generate insights and recommendations
• Highly organized, detail-oriented, and able to manage multiple priorities across projects and time zones
• Proactive, self-motivated, and eager to learn in a fast-paced environment
• Collaborative team player with strong interpersonal skills
• Adaptable and resourceful, able to navigate ambiguity and shifting priorities
• Thoughtful, creative, and passionate about building great products and delivering customer value
• Strong analytical and problem-solving abilities

Benefits

• No benefits