Job Description

Pair Team is seeking a highly motivated full-time Bilingual Case Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.

Responsibilities

• Maintain ongoing caseload of individuals
• Use relationship-based strategies to support members
• Conduct periodic telephonic and SMS outreach
• Work with member to identify health/wellness goals
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team
• Consistently meet monthly encounter metrics
• Identify and break down barriers
• Assist individuals in securing connection to community supports
• Coordinate physical care management appointments
• Utilize external and internal online platforms

Requirements

• 1+ years of general work experience (Case Management preferred)
• Physically located in California
• Bilingual – English/Spanish
• Strong understanding of cultural fluency
• High degree of empathy
• Ability to work collaboratively in a multidisciplinary team
• An eye for optimization
• Organizational skills
• Ability to remain patient when faced with adversity
• Strong technical skills and comfort with technology innovation
• Valid driver’s license and auto liability insurance

Benefits

• No benefits