Job Description

Pair Team is seeking a highly motivated full-time Bilingual Referral Coordinator to serve as a crucial liaison between patients, providers, Plans, and the internal team. The Referral Coordinator will manage and facilitate the referral process, ensuring that patients receive prompt communication and timely care. They will champion patient care continuity by navigating insurance and health care requirements and work cross-functionally with the care team to ensure high patient advocacy while maintaining clear and efficient communication for all stakeholders involved.

Responsibilities

• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
• Schedule PCP and / or specialist appointments for patients
• Coordinate with pharmacies
• Verify patient PCP and insurance (including prior auth requirements)
• Coordinate Release of Information
• Assist with non-urgent patient follow up and/or information collection

Requirements

• 1+ years of backend healthcare and/or operations experience in a fast-paced healthcare environment providing administrative and operational support
• Confidence to own your role and propose solutions to be successful
• Bilingual - English/Spanish
• A results-driven attitude with a proven track record of exceeding performance indicators
• Reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues
• Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools)
• Requires a quiet, HIPAA compliant and internet-connected space
• Dedicated to supporting and improving the care for many underserved populations

Benefits

• No benefits