Supervisor, Last Mile

Thrive Market
Full-time
Los Angeles, CA
$70,000 - $80,000
Posted on 3 months ago

Job Description

As the Supervisor and leader of our Los Angeles Last Mile Operations, you will play a crucial role in shaping and refining our delivery program. Your strategic vision and hands-on leadership will be instrumental in ensuring that Thrive Market continues to provide the best possible last-mile service to our members.

Responsibilities

  • Assist and oversee morning operations of offloading line haul trucks, loading vans, and other administrative tasks
  • Conduct morning startup meetings to explain new process changes, and company-wide initiatives and review overall team performance
  • Create, assign, and design daily routes for drivers
  • Monitor driver progress throughout the day and support and assist in any issue that may occur
  • Ensure proper equipment, operational and maintenance schedules, and procedures; guide team in understanding housekeeping requirements
  • Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
  • Maintain and approve PTO while ensuring the business remains productive for hourly associates
  • Communicate and problem-solve with the Member Services department on any issues or failed deliveries
  • Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management
  • Mentor, provide training and development to optimize performance, create organizational depth and individual growth
  • Recognize top performance, coach, and administer progressive discipline for poor performance
  • Propose and implement improvements in equipment and processing methods
  • Conduct timecard reviews daily and weekly to ensure pay accuracy

Requirements

  • 2+ years of proven success in leading and managing teams within last-mile delivery
  • In-depth knowledge of last-mile delivery operations, route optimization, and technology utilization
  • Strong verbal and written communication for effective team and stakeholder collaboration
  • Commitment to delivering an exceptional customer experience and resolving delivery-related concerns
  • Strong data analysis abilities for informed decision-making and continuous improvement
  • Knowledge of and adherence to local and federal regulations in last-mile delivery
  • Experience with Microsoft Office, Google Sheets, and Slack
  • Outstanding interpersonal and leadership skills
  • Bachelor’s degree or equivalent related work or military experience
  • Strong math skills and solid analytical ability
  • Experience using routing software

Benefits

  • No benefits