Job Description

As the Supervisor and leader of our Los Angeles Last Mile Operations, you will play a crucial role in shaping and refining our delivery program. Your strategic vision and hands-on leadership will be instrumental in ensuring that Thrive Market continues to provide the best possible last-mile service to our members.

Responsibilities

• Assist and oversee morning operations of offloading line haul trucks, loading vans, and other administrative tasks
• Conduct morning startup meetings to explain new process changes, and company-wide initiatives and review overall team performance
• Create, assign, and design daily routes for drivers
• Monitor driver progress throughout the day and support and assist in any issue that may occur
• Ensure proper equipment, operational and maintenance schedules, and procedures; guide team in understanding housekeeping requirements
• Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
• Maintain and approve PTO while ensuring the business remains productive for hourly associates
• Communicate and problem-solve with the Member Services department on any issues or failed deliveries
• Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management
• Mentor, provide training and development to optimize performance, create organizational depth and individual growth
• Recognize top performance, coach, and administer progressive discipline for poor performance
• Propose and implement improvements in equipment and processing methods
• Conduct timecard reviews daily and weekly to ensure pay accuracy

Requirements

• 2+ years of proven success in leading and managing teams within last-mile delivery
• In-depth knowledge of last-mile delivery operations, route optimization, and technology utilization
• Strong verbal and written communication for effective team and stakeholder collaboration
• Commitment to delivering an exceptional customer experience and resolving delivery-related concerns
• Strong data analysis abilities for informed decision-making and continuous improvement
• Knowledge of and adherence to local and federal regulations in last-mile delivery
• Experience with Microsoft Office, Google Sheets, and Slack
• Outstanding interpersonal and leadership skills
• Bachelor’s degree or equivalent related work or military experience
• Strong math skills and solid analytical ability
• Experience using routing software

Benefits

• No benefits