Job Description

We are looking for an experienced and strategic Senior Director, Retention to oversee and lead the $50 million renewal revenue stream across our small business product portfolio. This role will be central in optimizing our auto-renewal engine to ensure predictable recurring revenue, minimize customer attrition, and drive seamless experiences for our customers. You’ll work cross-functionally to align sales, customer success, finance, and operations around scalable processes that retain and grow our customer base.

Responsibilities

• Lead B2B Auto Renew-Strategy
• Customer Retention & Expansion
• Process & System Optimization
• Lifecycle Communication
• Performance Analytics
• Additional duties as assigned

Requirements

• Minimum of 12+ years of experience in an enterprise level SaaS, consulting or services sales role
• Demonstration of original thought in business plan development and history of successful execution against those plans
• Proven success with driving existing customer account level engagements in an inside sales environment
• Demonstrated ability to manage a team
• Ability to rapidly assess client environments
• Highly articulate with excellent business communication skills
• Show an ownership mindset
• Continuous growth mindset
• Willing to travel beyond city limits for the interest of the business

Benefits

• No benefits