Job Description

Noah Medical is seeking a Product Support Engineer to provide operational and service engineering support for their medical products and digital platforms. This role involves serving as a liaison between internal technical groups and departments supporting service, troubleshooting escalations, driving failure investigations, and contributing to system integration plans. The role requires up to 25% travel within the United States.

Responsibilities

• Provide real-time troubleshooting support for escalations.
• Solve complex product & process issues and collaborate cross-functionally.
• Drive complex failure investigations and data analysis.
• Contribute to system integration plans and activities.
• Develop and maintain service procedures, bulletins, and training materials.
• Support hardware & software development processes for service features.
• Develop validation protocols and reports for internal service processes.
• Support software and hardware product development and deployment strategies.
• Develop, manage, and drive continuous improvement in field tooling.
• Provide technical support for Quality/Post-Market activities.

Requirements

• Bachelor’s degree in Engineering or 3+ years of relevant experience.
• Relevant clinical or bronchoscopy engineering experience.
• Experience with system/electrical troubleshooting.
• Hands-on robotics and/or mechatronics experience preferred.
• Experience with troubleshooting electromechanical systems.
• Excellent communication and organizational skills.
• Self-motivated and proactive with a passion for quality.
• Experience with software development tools preferred.
• Live in the assigned geography.
• Willing to travel and be hands-on in the field.
• Must be fiscally responsible and have a valid driver’s license.
• Excellent computer and technology skills.

Benefits

• No benefits