Job Description

The Senior Manager, Application Development is a strategic leader responsible for driving innovation and operational excellence across NISC’s Engineering & Operations (E&O) solutions and Framework Teams, including User Interface (UI) and Artificial Intelligence (AI). This individual plays a critical role in aligning technology direction with NISC’s cooperative mission—empowering our Member utilities and broadband providers with efficient, scalable, and forward-thinking software solutions.

Responsibilities

• Lead multiple E&O applications and framework teams focused on core enablement services
• Oversee both internal AI frameworks that enhance NISC’s software development lifecycle and external AI frameworks designed to accelerate the development of Member-facing solutions
• Drive innovation by evolving shared frameworks—including AI, and UI —to accelerate software delivery and consistency across NISC’s product portfolio
• Develop, translate, and execute long-term operational plans in alignment with strategic initiatives
• Partner with Product Management, Member Engagement, and Support to ensure that solutions not only meet technical objectives but also deliver measurable value to our Members
• Establish and maintain a culture of high performance by defining clear metrics for team and individual productivity
• Select, coach, and develop leaders, ensuring they build strong, engaged, and capable teams
• Exercise independent decision-making over team structure, resource planning, technology direction, and performance management
• Influence and align with peer leaders across Architecture, Infrastructure, Product, and QA to ensure a cohesive, scalable technology ecosystem
• Ensure all development work reflects NISC’s cooperative mission by delivering scalable, Member-focused solutions
• Foster a team culture that reflects NISC’s Statement of Shared Values, promoting collaboration, accountability, and service-minded innovation
• Manage departmental budgets and resource allocations
• Champion change management efforts that help teams adapt and thrive in a fast-paced environment
• Serve as a subject matter expert and resource in the functional and technical areas of responsibility
• Other duties as assigned

Requirements

• 5+ years of leadership or supervisory experience within software development or a related technical discipline
• Demonstrated ability to lead technical teams, manage cross-functional boundaries, and build high-performing organizations
• Proven success in coaching others using performance data and metrics
• Familiarity with modern software frameworks, particularly those related to AI, UI development, and service dependency management
• Ability to drive strategic outcomes while managing the details of execution
• Strong emotional intelligence, empathy, and self-awareness
• Experience leading teams through organizational or technological change
• Commitment to continuous learning and development—for self and team
• Ability to travel as needed to meet position goals
• Bachelor’s degree in a business or technology-related field, or equivalent experience

Benefits

• No benefits