Job Description

This opening on our Operations team will support NISC’s Mapping & Staking software products focused on NISC’s GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.

Responsibilities

• Assist members in application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone and email
• Follow up on resolutions and serve as a liaison between our members and our software engineers
• Assist with software release processes and may be called upon to test the software or give feedback on the software design
• Communicate with development staff to convey customer feedback
• Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required
• Provide after-hours support via on-call phone support rotation
• Utilize your ArcGIS server/software skills

Requirements

• Previous customer support experience, especially experience providing customer service via phone
• Knowledge of ArcGIS and mapping experience are strongly preferred
• Excellent written and verbal communication skills
• Ability to develop relationships and support our members
• Ability to teach others
• Ability to work in a team and independently
• Experience in Geographic Information Systems strongly preferred
• Minimum High School Diploma or equivalent required
• Degree in business or technical field preferred

Benefits

• No benefits