Job Description

NISC is seeking an Implementation Project Manager to work with our Operations – Asset & Ticket Management products. You will be responsible for implementing plant records and trouble ticketing applications within iVUE, as well as other Asset & Ticket Management applications. This role involves managing project timelines, communicating with internal and external stakeholders, configuring the application, and analyzing data to ensure proper conversion into the NISC software.

Responsibilities

• Provide customer support to internal and external customers
• Conduct implementation analysis
• Identify gaps in software features and functionality and oversee resolution
• Follow established software implementation methodologies and procedures
• Perform quality testing related to system integration
• Prepare and complete implementation documents
• Utilize implementation best practices and artifacts
• Assist customers in troubleshooting, training, and providing ongoing support

Requirements

• 5+ years Telecom/Broadband experience
• Strong knowledge of Excel and other MS Office products
• Strong customer orientation
• Excellent research and problem-solving skills
• Excellent verbal and written communication skills
• Ability to organize and prioritize
• Ability to work independently and in a team environment
• Familiarity with Application Programming Interfaces (API)
• Commitment to NISC’s Statement of Shared Values
• Working or educational knowledge of Broadband and/or Telecom networks
• High School diploma or equivalency required
• Associate or Bachelor’s Degree in Computer Science, MIS, IS, Business Administration, or technical degree preferred

Benefits

• No benefits