Job Description

Responsible for performing software implementations for Member/Customers and managing implementation projects. Provide application support to customers and validate the accuracy of their converted data. Train personnel on all aspects of the application and answer questions on the functions/usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site.

Responsibilities

• Coordinate basic software implementation project plans
• Present and share software application usage information and best practices
• Validate and verify the accuracy of converted data
• Provide application support throughout the project lifecycle
• Assist with basic level conversion analysis
• Prepare Change Requests (CRs) and follow up through resolution
• Perform after hours call support as assigned
• Commitment to NISC’s Statement of Shared Values
• Other duties as assigned

Requirements

• Basic level knowledge of business-related software applications and services
• Basic level knowledge of the Utility or Telecom industries
• Basic level knowledge of Project Management processes and theory
• Basic verbal and written communication skills
• Basic level presentation and training skills
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers
• Basic research and problem-solving skills with a strong attention to detail
• Basic level ability to organize and prioritize
• Basic level ability to set and manage internal and external Member/Customer expectations
• Ability to analyze data and draw meaningful business conclusions relevant to Project Management
• Basic level ability to demonstrate initiative and accountability
• Basic level ability to multi task and time manage
• Moderate level ability to demonstrate professionalism
• Basic level ability to troubleshoot
• Basic level understanding of change management best practices
• Basic level knowledge of Utility/Telecom software and software integrations
• Ability to travel as often as necessary, generally around 10-20% a year
• Bachelor’s Degree in a business-related field or equivalent experience

Benefits

• No benefits