Job Description

NISC is seeking a detail-oriented and technically skilled GIS Professional to support our Members’ migration from our legacy mapping and staking software to our next‑generation platform. The Implementation Project Manager will collaborate closely with the Engineering and Operations teams to resolve technical issues related to project deployment and software transitions. This role encompasses performing NISC GIS software implementations for member/customers, managing implementation projects end‑to‑end, validating and verifying the accuracy of converted data, providing ongoing application support, and delivering comprehensive training on all aspects of the application.

Responsibilities

• Provide customer support to internal and external customers
• Determine expectations and timelines of the Member’s conversion process
• Prepare and monitor the Project Plan
• Identify gaps in features and functionality in software and oversee resolution
• Identify changes required for conversion of data
• Complete and prepare conversion documents
• Oversee the standardization of artifacts used in the Project Plan
• Assist in document preparation
• Communicate with all parties involved in the enterprise implementation
• Compile and analyze business requirements
• Design and implement system set-up configurations
• Design and deliver training to the Member employees
• Assist customers in all aspects of implementation including troubleshooting, training, and on-going support
• Prepare Change Requests (CRs) and follow-up to resolution
• Perform research into difficult application problems, resolves issues for Member/Customers and recommends changes or enhancements as directed
• Facilitate and follow up with Member/Customers on difficult requests and procedures
• Gather, maintain and audit Member information in the configuration database
• Utilize all support tools as directed
• Convey customer feedback to product development staff as appropriate
• Perform on-site training or deliver remote application training to Member/Customers via Web Tools
• Provide after-hours support
• Prepare materials and deliver National IT Learning Center classes
• Prepare materials and deliver Member Information Conference (MIC) sessions
• Assist in other implementation areas
• Participate on design teams
• Participate in testing of new product development or enhancements
• Travel to customer sites as often as necessary to meet business objectives
• Other duties as assigned

Requirements

• 3-5 years of ArcGIS Enterprise Suite product experience (ArcGIS Pro, ArcGIS Server, ArcMap, ArcCatalog)
• Support/implementation experience either at NISC or similar related experience
• Basic knowledge of NISC's products’ features and functionality
• Basic knowledge of other integrated Utility industry applications and services
• Basic knowledge of Project Management processes and theory
• Basic knowledge of Service Level Management (SLM) best practices
• Basic knowledge of the Utility industry
• Familiarity with the Energy or Communication industries
• Familiarity with other integrated applications and services
• Excellent verbal and written interpersonal and communication skills
• Excellent presentation and training skills
• Excellent telephone etiquette and ability to deal effectively with Member/Customers
• Excellent research and problem-solving skills with strong attention to detail
• Strong PC skills
• Ability to effectively lead, influence and teach others
• Ability to organize and prioritize
• Ability to interact in a positive manner with internal and external contacts
• Ability to work independently, as well as in a team environment
• Ability to travel as often as necessary to meet the goals and objectives of the position
• Bachelor’s Degree in a business-related field or equivalent experience preferred

Benefits

• No benefits