SoundCloud is seeking an IT Support Contractor to join their NYC office. This is a 6-month contract role where you will support a high performing tech team and gain hands-on experience in a fast paced environment.
Responsibilities
Provide in-person IT support to NYC based staff, including VIPs and executives
Act as the frontline for walk-up support and hardware and software troubleshooting
Support meeting room setups, networking, and basic AV needs
Manage and resolve tickets using Jira Service Management
Handle hardware setups, imaging, inventory, and asset tracking
Escalate issues as needed and collaborate with the global IT team
Maintain clear documentation of support tasks and resolutions
Requirements
Strong communication and interpersonal skills
Comfortable working onsite full time in a user-facing support role
Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
Eager to learn and contribute to team success
Experience in IT support (internship, helpdesk, or school or office setting)
Familiarity with tools like Jira, Jamf, and AV or conference room tech