Job Description

DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys. The Director, Client Success will oversee a people pod while supporting a book of business and building relationships to understand clients business goals and help them achieve success using DeepIntent’s solutions. The Director, Client Success should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.

Responsibilities

• Manage operations associated with key strategic accounts; serve as the point person for all post sale client requests and communication with clients
• Develop, grow and maintain solid customer relationships with clients through exceptional client service
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
• Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
• Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
• Ability to take on complex problems and create routes to scale solutions quickly, decisively and resourcefully
• Take a proactive approach working with agencies, holding companies, and brands in planning and scaling the business to achieve high growth plans
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Work with Sales Executives and Campaign Managers to ensure the accuracy of all IO related data

Requirements

• 6+ years of working experience in a Client Success role within the programmatic industry
• Great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus
• Ability to build strong relationships with internal and external stakeholders, executive team and industry groups
• Detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Proficient with Word, Excel and PowerPoint
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Benefits

• No benefits