Job Description

As a Case Manager, Business Operations you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts. You will improve on-time delivery, quality, and customer satisfaction by tracking orders, providing customer service, applying technical knowledge, overseeing suppliers, assessing part rejections, managing complaints, and reporting on order status.

Responsibilities

• Document all case activity in central database
• Leverage company technology platforms and comply with the Quality Management System
• Monitor the integrity of supplier quality metrics
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams
• Communicate with key stakeholders, including suppliers, customers, and leadership
• Participate and provide input on initiatives to simplify and automate complex processes
• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures

Requirements

• Prior project management, supply chain, and customer service experience required
• A minimum of 3 years of related experience, preferably in manufacturing or operations
• Bachelor's of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
• Working knowledge of manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
• Capable of performing root cause analysis and identifying solutions to complex problems
• A self-starter who can work independently, and can drive actions to completion
• Strong organizational skills and the ability to work in a dynamic environment
• Able to multitask, meet deadlines and support all supplier quality field activities
• Strong communication skills (both oral and written)

Benefits

• No benefits