Principal Product Manager, Partner Experience

Xometry
Full-time
Boston, MA
Posted on 3 months ago

Job Description

Lead the strategy and execution for manufacturing partner-facing products, building and optimizing tools to empower manufacturers globally, ensuring a seamless and profitable experience from onboarding to order completion.

Responsibilities

  • Define and lead product vision, roadmap, and strategy for Partner Experience
  • Collaborate with teams to understand manufacturer challenges and needs
  • Identify friction points and develop scalable product solutions
  • Establish and track KPIs related to partner retention, NPS, fulfillment quality, and order success rates
  • Drive product development in a fast-paced environment
  • Advocate for partners and ensure their voice is embedded in Xometry’s strategy

Requirements

  • 8+ years in product management with at least 3 years leading PMs or product teams
  • Experience building B2B marketplaces, SaaS tools for supply chains, or platforms serving SMBs
  • Proven track record of solving complex operational or logistical problems through technology
  • Strong data analysis skills and familiarity with experimentation frameworks
  • Excellent stakeholder management and communication abilities

Benefits

  • No benefits