The Senior Product Manager will own and optimize the customer journey after an order is placed, ensuring buyers feel informed and confident throughout their interaction with Xometry.
Responsibilities
Define and prioritize the roadmap for post-order touchpoints
Collaborate with teams to streamline resolution paths and improve transparency
Work cross-functionally to reduce turnaround times and ensure SLAs are met
Build and iterate on features to address customer pain points and increase CSAT/NPS
Drive a data-informed approach using experimentation and user research
Act as the voice of the customer and develop feedback mechanisms
Requirements
5+ years of product management experience, ideally with B2B or transactional platforms
Experience with order management, fulfillment tracking, or support tooling preferred
Strong customer empathy and experience with user-centered product development
Familiarity with agile product development, data tools, and experimentation frameworks