Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Manufacturing Solutions Engineers. They will be embedded within our most strategic accounts, acting as an extension of their engineering teams.
Responsibilities
Become a trusted advisor and technical expert for assigned enterprise accounts
Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
Proactively identify and address potential manufacturing challenges
Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
Ensure orders are directed to the most qualified manufacturers within our network
Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
Manage projects to successful completion, overseeing production, and ensuring on-time delivery
Handle critical communications, order changes, and escalations related to customer orders
Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance
Partner with Enterprise Sales Executives to drive account growth and retention
Identify opportunities for expanding Xometry's services within existing accounts
Provide technical expertise and support during the sales process
Gather customer insights and feedback to inform sales strategies
Requirements
Bachelor's degree in Mechanical Engineering or a closely related field
7+ years of experience in manufacturing, product development, and project management
Experience in the aerospace industry is highly preferred
Strong understanding of manufacturing processes and DFM principles
Experience in Injection Molding, CNC Machining, Tube Bending, Composites, or 3D printing is preferred
Proficiency in modelling and drafting software such as Solidworks
Excellent communication, interpersonal, and problem-solving skills
Experience with CRM systems such as Salesforce
Proficiency in Google Suite and Microsoft Office Suite
Ability to travel to customer and partner sites up to 50%