Job Description

The Manager of Partner Success leads a team focused on driving customer success, loyalty, and growth by delivering a best-in-class customer experience. This role supports the Partner Success team in increasing the value, retention, partner satisfaction, and expansion of the organization’s footprint.

Responsibilities

• Supervises colleagues
• Ensures policies and procedures are followed
• Leads and prioritizes team activities
• Manages, mentors, and coaches the team
• Coordinates cross-functional communication
• Develops team expertise
• Builds and maintains relationships
• Trains and develops colleagues
• Implements new processes
• Ensures partners derive maximum value
• Acts as an escalation point
• Monitors dashboards and reporting
• Builds and nurtures relationships across accounts
• Navigates customer organizational structures
• Proposes solutions to partner problems
• Collaborates with cross-functional teams
• Analyzes partner data
• Develops understanding of business challenges
• Identifies risks
• Creates scalable playbooks and processes
• Facilitates cross-departmental communication

Requirements

• Exceptional leadership skills
• Teamwork
• Strong organizational skills
• Professional presence
• Excellent presentation and communication skills
• Strong customer focus
• Ability to build relationships
• Ability to articulate customer point of view
• Outgoing personality
• Detail oriented
• Ability to work under pressure
• Technical acumen and business management skills
• Working knowledge of ConnectWise product
• Ability to explain concepts
• Strong knowledge of the IT Service Provider market
• Effective at leading meetings
• Bachelor’s degree or equivalent experience
• 4+ years of relevant experience
• 2+ years of managerial experience
• MBA preferred
• 3+ years of SaaS industry experience preferred

Benefits

• No benefits