Job Description

Form Health is seeking a Billing Coordinator to engage with patients, address billing inquiries, and resolve discrepancies while maintaining detailed records and adhering to company billing policies. The role requires strong customer service, communication, and attention to detail to maintain patient satisfaction and drive revenue collection. This is a full-time, remote position reporting to the Head of Revenue Cycle Management.

Responsibilities

• Engage with patients to address billing inquiries and provide information on invoices, payments, insurance coverage, and claims processing.
• Assist with billing error resolution, including discrepancies with patient information, insurance changes, and membership updates.
• Review invoices for accuracy and provide detailed invoice receipts to patients upon request.
• Provide medical records and claims data to insurance companies to facilitate payment of claims.

Requirements

• 2+ years of experience in medical billing or medical insurance, with a strong understanding of CPT, ICD-10 codes, insurance coverage, and EMR systems
• Associate’s or Bachelor’s degree strongly preferred
• Strong customer service mindset with a passion for helping patients and optimizing workflows
• Excellent verbal and written communication skills
• Drive for cross-functional collaboration and teamwork
• Track record of identifying opportunities to improve efficiency and uncover root cause problems
• Highly organized with strong judgment, coordination, and prioritization skills
• Tech-savvy, with proficiency in Google or Microsoft systems, and the ability to quickly adapt to custom-built IT systems
• Strong problem-solving skills, attention to detail, and ability to work independently

Benefits

• No benefits