Job Description

An Installation Consultant Technician I plays a critical role in executing, supporting, and assuring the quality of Shift4 product installations. This includes remote installation of software and hardware solutions, assisting end users, and maintaining a high standard of technical and customer support. Ideal candidates are proactive, technically savvy, detail-oriented, and customer-focused.

Responsibilities

• Assist clients with installation of Shift4’s payment processing software or hardware
• Provide guidance and support to customers using Shift4 products
• Actively listen to customers to identify issues and guide them toward resolution
• Train users on basic functionality of Shift4 installed products
• Protect customer financial privacy and data security
• Monitor department email and messaging systems for product questions
• Identify technical issues and accurately log steps taken to resolve them
• Maintain and document customer interactions and troubleshooting steps via ticketing database
• Follow communication standards and escalation procedures
• Make independent decisions when necessary
• Build rapport with customers
• Contribute to the success of the team

Requirements

• Minimum of one year experience in credit card processing, point-of-sale, or banking industry
• Associate’s degree in business (preferred) or at least three years of technical support or customer service experience
• A+ Certification preferred
• Advanced knowledge of Windows operating systems and common office applications
• Understanding of connectivity and networking concepts
• Strong troubleshooting skills and logical thinking ability
• Ability to multitask effectively in a fast-paced environment
• Strong verbal and written communication skills
• Highly self-motivated and detail-oriented

Benefits

• No benefits