Job Description

Shift4 is seeking a POS Technical Support Representative to resolve terminal/POS system issues for customers. This onsite role involves analyzing call logs, troubleshooting, and providing real-time support through various communication channels. The representative will need to understand the software and equipment, possess strong customer service skills, and work in a fast-paced environment.

Responsibilities

• Research and resolve credit card terminal issues
• Listen to customer needs and demonstrate empathy
• Improve terminal performance by identifying problems
• Diagnose customer issues through questioning
• Provide resolution by researching answers and guiding merchants
• Receive and resolve inbound calls, emails, chats, tasks, and tickets
• Maintain cooperative working relationships
• Complete projects under tight deadlines
• Perform other duties as needed
• Demonstrate exemplary performance and attendance

Requirements

• High school diploma or equivalent
• 2+ years of technical support/troubleshooting experience
• Excellent communication skills
• Strong problem-solving skills
• Experience in a fast-paced call center
• Ability to interact and coordinate with other departments
• Ability to adapt to change
• Proficient in computer applications
• Knowledge of customer service principles
• Familiarity with Microsoft Office Suite
• Comfortable on the phone and in-person
• Flexible in work hours

Benefits

• No benefits