Job Description

Shift4 is seeking a Director, POS Hardware to lead the end-to-end strategy, delivery, and performance of hardware products. This role involves overseeing the hardware lifecycle, managing partners, and ensuring the hardware experience meets product goals and merchant expectations.

Responsibilities

• Define and evolve hardware product requirements
• Develop and enforce hardware quality standards
• Lead hardware testing strategies
• Manage relationships with hardware partners
• Drive continuous improvement across manufacturing quality, cost, and supply chain efficiency
• Support in-field troubleshooting of hardware and system integration issues
• Serve as the central point of coordination between teams
• Communicate product updates, hardware readiness, risks, and decisions
• Lead risk identification and mitigation planning
• Oversee full system installation and deployment
• Provide training and enablement for merchant support teams
• Act as the voice of the merchant gathering feedback

Requirements

• 5+ years of leadership experience in hardware product management, operations, or supply chain
• Deep understanding of hardware development lifecycles, embedded systems and manufacturing processes
• Proven track record of working with global OEMs, ODMs, and component suppliers
• Strong analytical and troubleshooting skills
• Experience managing QA, testing, and certification processes for hardware platforms
• Excellent communication and stakeholder management skills
• High attention to detail and passion for merchant experience and product quality

Benefits

• No benefits