Seeking a Software Implementation Associate to join the Professional Services team, responsible for deploying ERP solutions and delivering value to customers, requiring technical proficiency, functional expertise, and customer-facing skills.
Responsibilities
Lead requirements-gathering sessions
Provide customer service
Support customers through UAT, training, and go-live activities
Deliver training sessions
Interface with customers
Participate in customer meetings
Configure and build the iRely Store Suite
Execute project tasks
Provide on-site and remote support
Follow implementation standards
Assess and resolve project challenges
Maintain utilization on billable projects
Requirements
Bachelor’s degree
3 to 5 years of experience in software product implementation, preferably ERP Software
Able to travel 50 to 70% of the year
Background in financial systems
Experience in the petroleum, convenience store, retail or agriculture industry is a plus
Familiarity with ERP platforms
Experienced in Testing, Configuration, Training
Strong analytical, problem-solving, and communication skills