Job Description

The NFL Digital Media group is seeking a Product Operations Coordinator to assist with supporting various platforms at NFL Media including: NFL.com, NFL app, NFL Fantasy, and Clubs Sites. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. The role will report directly to the Product Operations Manager.

Responsibilities

• Ensure Operations teams are ready with resources and processes for new products
• Manage operational executions for live digital streaming shows
• Support digital content programming and League stakeholders
• Provide operational support for digital apps on gamedays and events
• Assist clubs with platform requests
• Help QA platform issues and identify workarounds
• Assist clubs with streaming video and podcast issues
• Create training documentation and send release notes
• Maintain a Jira Board by grooming tickets and verifying tickets
• Monitor club outages on gamedays

Requirements

• Ability to quickly learn new systems
• Excellent problem-solving ability
• Strong interpersonal, verbal, and written communication skills
• Excels collaborating with teams
• Able to manage multiple tasks and prioritize in a fast pace environment
• Proficiency in design via tools such as Adobe Creative Suite
• Experience with markup skills utilizing HTML, CSS, and JavaScript is preferred
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office
• Must be able to work on holidays
• Strong knowledge of sports and digital sports products

Benefits

• No benefits