Job Description

Canary is seeking a proactive Customer Success Enablement Manager to design and deliver training, tools, and processes that empower the CS organization to deliver exceptional customer experiences. This role involves collaborating with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning, directly influencing team performance and customer value.

Responsibilities

• Design and manage onboarding programs
• Create workshops and skills training
• Develop ongoing enablement initiatives
• Build and maintain playbooks and documentation
• Partner with CS leadership to improve performance
• Scale enablement programs globally
• Own new hire tooling and best practices
• Optimize CS processes and tools
• Measure enablement program impact
• Drive AI innovation in workflows
• Collaborate with Product, Marketing, and Sales
• Champion knowledge-sharing

Requirements

• 1-2+ years in Enablement (Sales or CS)
• Experience building training content
• Strong presentation and communication skills
• Excellent facilitation skills
• Strong project management skills
• Familiarity with CS tools (Gainsight, Salesforce)
• Highly organized and analytical
• Collaborative and proactive mindset

Benefits

• No benefits