Job Description

As a Customer Success Manager, you will be the strategic owner of Canary’s largest enterprise hotel groups, coordinating deployments, expansions, and adoption initiatives to ensure Canary delivers value and becomes a long-term partner. You will collaborate with Implementation and Sales teams, build executive relationships, and drive account success.

Responsibilities

• Serve as strategic owner of enterprise accounts
• Coordinate with Implementation and Sales teams
• Lead strategic account planning
• Conduct executive business reviews
• Ensure smooth transitions from deployment to adoption
• Monitor product usage and adoption
• Uncover and execute expansion opportunities
• Advocate for customer needs internally
• Promote customer advocacy

Requirements

• BA/BS degree
• 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting
• Proven ability to manage complex enterprise accounts
• Strong executive communication skills
• Experience in strategic planning and account growth
• Collaborative mindset
• Strong problem-solving skills
• PMP certification or equivalent experience is a plus

Benefits

• No benefits