Job Description

Canary Technologies is seeking a Director of Customer Success to lead their Customer Success team, focusing on customer retention, maximizing customer lifetime value, and fostering a high-performing team through mentorship and development. The role involves overseeing the entire customer lifecycle post-product adoption and collaborating with other departments to align customer success initiatives with business goals.

Responsibilities

• Lead, mentor, and develop Customer Success Managers
• Drive customer retention strategies
• Oversee the customer lifecycle post-product adoption
• Develop and implement customer success best practices
• Collaborate with sales, product, and marketing teams
• Analyze customer data and feedback
• Establish and track KPIs
• Foster a culture of continuous learning
• Stay informed about industry trends

Requirements

• 8+ years of experience in customer success or account management
• 2+ years in a leadership or management position
• Proven track record of leading customer success teams
• Strong analytical skills
• Exceptional interpersonal and communication skills
• Excellent coaching and mentoring abilities
• Experience with CRM software (e.g., Salesforce)
• Experience with customer success platforms (e.g., Gainsight, ChurnZero)
• Ability to thrive in a fast-paced environment

Benefits

• No benefits