Job Description

Canary Technologies is seeking a motivated and experienced Mid-Market Customer Success Manager to be the primary point of contact for mid-market hotel partners. This role focuses on ensuring customer satisfaction, driving retention, and building long-term relationships through proactive engagement, health management, and identifying expansion opportunities.

Responsibilities

• Proactively engage with mid-market hotel accounts to ensure satisfaction and utilization
• Monitor customer health metrics and develop action plans
• Identify opportunities for product expansion and collaborate with sales
• Build relationships with key stakeholders at client hotels
• Become a subject matter expert on Canary’s product suite
• Act as an escalation point for customer issues
• Conduct regular Quarterly Business Reviews

Requirements

• Bachelor’s degree
• 2-3 years of experience in account management or customer success (B2B SaaS preferred)
• Strong understanding of customer success methodologies
• Excellent communication and interpersonal skills
• Ability to manage multiple accounts and prioritize tasks
• Proactive and results-oriented approach
• Familiarity with the hotel/hospitality industry is a plus

Benefits

• No benefits