Job Description

The New Neighbor Success Lead guides prospective residents through the Flow experience, from initial exploration to move-in. This role uses data insights, human judgment, and Flow’s technology to tailor the experience to each prospect’s unique circumstances, offering flexible living options for 3 days, 3 weeks, or 3 years. The role is on-site and involves selling, negotiating, conducting tours, and providing feedback to improve Flow’s resident experience.

Responsibilities

• Conduct personalized discovery conversations
• Articulate and tailor housing solutions
• Direct prospects to alternative properties
• Sell and negotiate within a tech-augmented sales process
• Own the full on-site sales motion
• Maintain accountability for personal workflows
• Participate in product trainings and feedback sessions
• Provide input into technology roadmaps
• Represent Flow in relationships with local realtors and influencers

Requirements

• Strong consultative sales approach
• High degree of professional judgment and autonomy
• Tech-forward mindset
• Exceptional communication and interpersonal skills
• Ability to analyze data signals
• Collaborative orientation
• Resilient and proactive
• 3+ years in consultative sales, hospitality, real estate, or customer experience
• Experience with contract negotiation or professional-level decision-making

Benefits

• No benefits