Job Description

Insider is seeking a Customer Success Manager to be the face of the company to clients, bridging their needs with the technology. The role involves understanding client needs, ensuring technology utilization, providing technical support, developing account plans, providing feedback, establishing trusted advisor relationships, planning strategies, and contributing to product development.

Responsibilities

• Act as the face of Insider to clients
• Understand client needs and match them with features
• Ensure client utilization of technology
• Provide technical support
• Develop and maintain key account plans
• Provide feedback to the team
• Establish trusted advisor relationships
• Plan strategies to meet client objectives
• Resolve escalated customer issues
• Contribute to product roadmap

Requirements

• University degree in Business, Marketing, Engineering, or related field
• Digital marketing experience in a customer-oriented position
• Ability to build strong relationships with customers
• Strong verbal and written communication skills
• Tech-savvy and solution-oriented
• Caring and client-focused
• Project and time management skills
• Attention to detail
• Passion for testing and improving outreach
• Ability to work in a fast-paced environment
• Understanding of web concepts and digital marketing

Benefits

• No benefits