Job Description

Robinhood is seeking a Customer Experience Representative to provide outstanding support for complex customer issues, particularly related to options trading and margin. The role involves resolving issues, empowering customers, providing product feedback, and collaborating with cross-functional teams to improve the customer experience.

Responsibilities

• Support customer experience initiatives
• Analyze and resolve customer issues
• Develop expertise in options and margin trading
• Utilize data analytics to identify trends
• Contribute to knowledge bases and training
• Handle escalated customer issues
• Participate in process improvements

Requirements

• 2+ years of customer experience in financial services
• 1+ year in active trading or on a trade desk
• Active Series 7 & 63 licenses
• Collaboration with cross-functional teams
• Experience handling escalated customers
• Familiarity with support platforms like Salesforce
• Enthusiasm for financial markets

Benefits

• No benefits