Job Description

Robinhood is seeking a Senior Vendor Relationship Manager to drive operational excellence across their vendor landscape, managing performance and partnerships with contact center service providers. This role involves coordinating with cross-functional teams, analyzing data, and ensuring high-quality service delivery.

Responsibilities

• Lead vendor performance management
• Coordinate with cross-functional teams
• Analyze vendor data and financial performance
• Manage escalations and improvement initiatives
• Document business operations
• Travel internationally up to 30%

Requirements

• Bachelor’s degree or equivalent experience
• 4+ years of BPO vendor management experience
• Strong data analysis and reporting skills
• Cross-functional experience in fast-paced environments
• Experience with contact center metrics
• Excellent communication skills
• Customer-first mindset

Benefits

• No benefits