Job Description

Dataiku is seeking a highly experienced Technical Account Manager to dedicate themselves to a small set of strategic clients. This role requires a strong technical background, excellent communication skills, and the ability to manage client relationships while overseeing the technical aspects of their accounts.

Responsibilities

• Identify client priorities and define engagement plans
• Manage milestones and provide status updates
• Centralize technical information and contribute to account strategy
• Contribute to team growth through documentation and process optimization
• Provide technical guidance on platform architecture, operations, and best practices
• Troubleshoot product implementation
• Record feature requests
• Advise clients on technology choices
• Support innovative approaches around Dataiku

Requirements

• 7+ years of customer-facing technical experience
• Strong Linux system administration experience
• Experience with authentication and authorization systems
• Hands-on experience with cloud services (AWS, Azure, GCP)
• Hands-on experience with Kubernetes
• Experience with Hadoop/Spark ecosystem
• Comfort in client interactions
• Ability to work pre and post sale

Benefits

• No benefits