Job Description

Tekion is seeking an enthusiastic Customer Support Engineer to provide support to dealership clients, troubleshoot system issues, and ensure excellent customer experiences. This role requires a subject matter expert who can coordinate with internal teams and work in an agile environment.

Responsibilities

• Resolve customer issues
• Research and diagnose system issues
• Escalate unresolved issues
• Understand application functionality
• Log issues accurately
• Prioritize and manage open issues
• Prepare reports
• Document technical knowledge

Requirements

• 5+ years of experience as an Application/Customer Support Engineer
• Experience in application, production, or product support
• Ability to learn employer-specific software
• Complex problem-solving skills
• Strong communication skills
• Ability to diagnose application issues
• Rotational shift availability
• Fixed Operations experience (preferred)
• Basic understanding of IoT and software (preferred)
• Knowledge of APIs and coding (preferred)
• Working knowledge of SQL, Mongo Databases & basic network configuration (desired)

Benefits

• No benefits