Job Description

The Technical Support Engineer will communicate directly with customers, triage support tickets, work on process improvement, and collaborate with Product and Customer Success teams. They will help customers with product onboarding, diagnose issues, and advocate for product improvements, ensuring a remarkable customer experience.

Responsibilities

• Triage support tickets
• Work on process improvement
• Collaborate with Product and Customer Success teams
• Help customers with product onboarding
• Diagnose and resolve technical issues
• Advocate for product improvements

Requirements

• Experience in technical or customer-facing support
• Familiarity with live channel support
• Understanding of basic programming concepts (API, variables, etc.)
• Excellent written and verbal communication skills
• Self-starter attitude
• Experience with SaaS companies
• Ability to work in a fast-paced team environment

Benefits

• No benefits