Job Description

Customer.io is seeking a systems-minded and strategic Senior Product Operations Manager to streamline workflows, improve efficiency, and support the VP of Product & Design. The role involves auditing and modernizing product, design, and documentation processes, leveraging AI for automation, and assisting with strategic initiatives.

Responsibilities

• Audit, document, and modernize product, design, and docs workflows
• Drive consolidation of product feedback into Enterpret
• Lead maintenance and adoption of Enterpret
• Build and deploy Slack-based AI bots
• Archive and clean up legacy content
• Partner with VP of Product & Design on special projects
• Research organizational design
• Review product goals and metrics
• Conduct pricing reviews
• Support development of internal presentations
• Plan and organize team activities
• Assist with talk track development

Requirements

• 7+ years of experience in Operations, Strategy, Program Management, or related role
• Proven ability to audit and consolidate processes and tools
• Experience with SaaS platforms like Enterpret and Linear
• Strong strategic thinking and communication skills
• Comfort working independently and cross-functionally
• Executive presence
• Curiosity about AI tools
• Exceptional attention to detail
• Pragmatic communication skills

Benefits

• No benefits