Job Description

The Customer Journey Specialist will bridge the gap between new trial users and long-term customers in the self-serve tier, focusing on driving value and ensuring customer success. This role involves proactive engagement, feedback collection, and collaboration with various teams to improve customer experience and conversion rates.

Responsibilities

• Engage with trial users to understand goals and guide setup
• Capture and share customer feedback
• Help customers achieve "aha" moments
• Support growing accounts proactively
• Collaborate with Product, Engineering, Customer Success, and Support
• Monitor engagement and usage data
• Educate and empower users with best practices

Requirements

• 1+ years of customer-facing SaaS experience
• Proven ability to build relationships and understand customer needs
• Comfort with CRM and engagement tools
• Strong written and verbal communication skills
• Proactive mindset and goal-oriented
• Organized and detail-oriented

Benefits

• No benefits