Job Description

Sword Health is seeking a growth-driven Customer Success Manager to manage and expand their portfolio of employer customers. This role involves onboarding, fostering engagement, and demonstrating the value of Sword’s AI Care platform to drive customer satisfaction, retention, and revenue growth.

Responsibilities

• Drive client growth and engagement
• Lead and optimize implementation projects
• Cultivate strategic relationships
• Shape strategic initiatives
• Deliver actionable insights
• Develop and execute growth plans
• Champion customer needs

Requirements

• 5+ years of experience in enterprise-level customer success, implementation, or account management
• Skilled at building strategic relationships
• Proficient in data analysis tools
• Strong growth mindset
• Exceptional communication skills
• Highly organized with project management skills
• Thrives in dynamic environments

Benefits

• No benefits