Job Description

Highspot is seeking an experienced Customer Success Manager to ensure customer satisfaction, retention, and success. The role focuses on building strong customer relationships, understanding their needs, and maximizing the value they derive from Highspot's products and services. The CSM will drive product adoption, identify account risks, and deliver key customer-facing milestones.

Responsibilities

• Own customer relationships
• Understand customer needs and expand value
• Manage relationships with solution owners
• Develop mutual value plans
• Analyze portfolio for risks and opportunities
• Collaborate with Account Management for renewals
• Drive product adoption and usage
• Identify add-on service opportunities
• Coordinate internal teams for customer implementations

Requirements

• 2+ years owning complex enterprises
• 5+ years in a customer facing role
• Excellent communication skills
• Strong collaboration skills
• Ability to thrive in ambiguous situations
• Prioritizes customer experience
• Strong understanding of business goals
• Project management skills
• Technical understanding

Benefits

• No benefits