Job Description

Apiiro is seeking a Customer Success Manager to own the customer journey, drive adoption of their application security platform, and translate technical features into measurable business value. The ideal candidate will be an outcome-driven strategist with a strong understanding of SDLC, application security tools, and experience driving ASPM outcomes.

Responsibilities

• Own customer onboarding
• Drive adoption and operationalization
• Lead customer programs strategically
• Translate technical features into business value
• Serve as voice of customer to Product and Engineering
• Lead QBRs and EBRs
• Facilitate kickoff sessions
• Embed Apiiro into workflows
• Build value-driven use cases
• Tune signal-to-noise ratio
• Orchestrate escalations
• Maintain reusable assets

Requirements

• Strong understanding of SDLC & Infrastructure
• Knowledge of Application Security tools
• Experience driving measurable ASPM outcomes
• Familiarity with next-gen security tools
• Excellent communication and relationship-building skills

Benefits

• No benefits